Refund and Returns Policy – planetbaghub.com

At PlanetBagHub, customer satisfaction is important to us. We aim to provide a clear and straightforward return and refund process. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request an eligible return.

Return requests submitted after the 30-day period may not be accepted.

2. Eligibility for Returns

To qualify for a return:

The item must be unused and in its original condition.
The item should be returned in its original packaging.
All original tags, accessories, and included items should be returned with the product.
Proof of purchase or your order confirmation is required.

Products that do not meet these conditions may not qualify for a refund.

3. Return Shipping Costs

Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@planetbaghub.com. After reviewing your request, we will provide appropriate return instructions and, where applicable, a prepaid return shipping label.

Customer Remorse: If you are returning an item because of a change of mind, personal preference, or because you ordered the wrong product, size, or color, you are responsible for arranging and paying the return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law. PlanetBagHub currently offers Free Shipping on U.S. orders in accordance with our Shipping Policy.

4. Restocking Fees

PlanetBagHub does not charge a restocking fee for eligible returns.

Restocking Fee: $0

5. How to Start a Return

Step 1 — Contact Us

Email support@planetbaghub.com within 30 days of delivery.

Please provide:

Your order number
Reason for the return
Relevant photos if the product arrived damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer support team will review your request and aim to respond within 24 hours with return instructions.

Please do not send a return before receiving instructions from our support team.

Step 3 — Return the Item

After your return has been authorized, securely package the item and follow the return instructions provided by our support team.

Return Address:
7501 Harwin Dr. C-103D
Houston, TX 77036
United States

We recommend retaining your return shipping receipt and tracking information until your return has been completed.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original online payment method used for the purchase.

Refund Processing Time

Approved refunds are generally processed within 7 business days after the returned item has been received, inspected, and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

7. Exchanges

If you would like a different product, size, or color, the simplest option is to return the original eligible item and place a new order after your return has been approved.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We recommend submitting cancellation requests within 24 hours of placing your order. If your order has already entered fulfillment or has been shipped, cancellation may no longer be possible, and you may need to follow our standard return process after delivery.

9. Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products
Items clearly identified as final sale at the time of purchase
Items that have been used, damaged after delivery, or are missing original components due to customer handling

This does not limit any rights you may have under applicable consumer protection laws.